1. Cancellation Policy
1.1 Cancellation by the Client
- Clients may request to cancel their project by providing written notice to the Company.
- The cancellation is subject to the following terms based on the project stage:
- Before Project Initiation: If cancellation is requested before the project begins, a full refund of any advance payment will be provided, minus administrative charges, if applicable.
- After Project Initiation: If cancellation is requested after work has commenced, the Client will be billed for the work completed up to the cancellation date.
1.2 Cancellation by the Company
- The Company reserves the right to cancel the project under circumstances such as non-payment, breach of contract, or failure to provide required inputs.
- In such cases, no refund will be provided for the work completed.
2. Refund Policy
2.1 Eligibility for Refund
Refunds are processed based on the stage of the project and the nature of the services provided:
- Non-refundable Fees: Administrative charges, consultation fees, or third-party service costs (e.g., hosting, domain registration, software licenses) are non-refundable.
- Partial Refunds: For cancellations during project execution, the Client will be eligible for a refund of the unutilized portion of the fees paid after deducting the cost of work completed and expenses incurred.
- No Refunds: No refunds will be issued once the final deliverables are approved by the Client.
2.2 Refund Timelines
Approved refunds will be processed within 14 business days of agreement on the refund amount.
3. Exclusions
3.1 Digital Marketing Services
Payments made for digital marketing services, such as Google Ads or social media campaigns, are non-refundable as these services are executed in real-time.
3.2 Third-party Expenses
Costs incurred for third-party tools, software, or services procured for the project are non-refundable.
4. Dispute Resolution
If the Client disagrees with the cancellation or refund decision, the matter can be escalated for review by contacting our support team. The Company aims to resolve disputes amicably and fairly.
5. Contact Information
For cancellations, refunds, or any related queries, please contact us:
Amuda Core Technology
Email: amudacoretechnology@gmail.com
Phone: +91-6363738485